All information we gather is required and confidential and necessary to understand the client’s history as it pertains to the therapy they require.
24 Hour Cancellation & Late Policy
Appointment times have been reserved for you. If you are unable to keep your appointment, please notify the centre a minimum of 24 hours in advance. Missed appointments or those cancelled on the day they were scheduled for will result in a fee equal to that of the time scheduled.
If you are suffering from any sort of illness, especially those which are transferable, we ask that you do not enter the center. In the event of a surprise illness we will be happy to reschedule your session, even without 24 hour notice.
We provide receipts for every service we extend to our clients so that they may submit it to their insurance company.
Gift certificates are non-refundable, non-transferrable and have no cash value. Please present your gift certificate in advance of treatment and confirm your gift certificate at the time of booking. All gift certificates are valid for two years after purchase.
By the Lake Massage Therapy is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the By the Lake Massage Therapy Web site and governs data collection and usage. By using the By the Lake Massage Therapy website, you consent to the data practices described in this statement.